Unipop Happiness Help Center

Payment methods

We accept most major credit and debit cards (including Visa, Discover, MasterCard, and American Express), Paypal is also available for orders placed on our site. You will be given the option to select your preferred payment method during checkout. At this time we do not accept e-checks.

Additionally, we take your consumer and financial privacy seriously. Unipop uses third-party payment processors to process payments made for products and services. All online payments will be conducted by Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them.

If you have additional questions in regards to how we use your information, please visit our Privacy Policy.

Payment methods

Declined Payment

Check all of your inputted information including expiration day, credit card number, and phone number correctly. In addition, you also need to check whether your transaction is outside of the spending range or not. Several banks will block transactions due to security concerns.

If all of the information is correct, however, you still can't complete the transaction then please try again with a different method as follows:

Firstly, select Change Payment Method next to the order you want to modify
Next, select another payment method from your account or submit a new card number and select Confirm
Finally, select Retry Payment Method next to the order

Declined Payment

Change placed orders & Cancel your orders

We begin processing and fulfilling orders the moment you checkout to make sure we don’t miss your special occasion. If you have an order change request (“Oops, I made a typo on my boss’ birthday card!”) please contact us within 60 - minutes of submitting your order to see if the request is available. If we're able to accommodate your request, we will be happy to do so.

If your request has expired or it is outside of our ability, we, unfortunately, won't be able to make changes or cancel your order. We will, however, be happy to assist you in placing a new order and walking you through our return process.

Change placed orders & Cancel your orders

Out of stock

We offer hundreds of designs for celebrating an occasion or every individual, relationship… However, we are sorry that some special products may be out of stock. Do not worry, the good news is that we will restock constantly both new designs and special ones. Therefore, all you need to do is keep updating our latest information on social platforms, email…We will notify you whenever desirable products are fulfilled. Keep checking back to see if we have more inventory available!

Out of stock

Shipping Options

Shipping Options

We currently work with different carriers to deliver your Unipop orders. Most commonly your order will ship with the following depending on your selected shipping level FedEx, DHL, and United States Postal Service (USPS).

Time Shipping

You can check the order status by searching for the tracking number. It usually takes 3 to 5 days for economy service business days to deliver since your order has been confirmed. In particular:

Standard shipping: Normally, it takes about 5 to 7 days to deliver the package to you.
Expedited Shipping: For this shipping option, it takes about 3 to 5 days to deliver the package to you
Priority Shipping: For priority shipping orders, it takes about 1 to 3 days to deliver the package to you

Time Shipping

International shipping

To satisfy international customers’ demands, we currently offer some shipping options, not except international shipping. Normally, it takes from 10 to 14 days to deliver the package and while waiting, you can easily check out your order with the tracking number. However, on rare occasions, some locations may take a few weeks for delivery due to delays at Customs.

Note: Shipping timelines can be affected by high volumes of orders, seasonal demand, and carrier delays due to events such as COVID - 19. Please consider these delays when placing your order as we are unable to guarantee a specific delivery date for international orders.

International shipping

Return/Refund Policy

If you are not completely satisfied with your purchase, Unipop will accept returns for merchandise within 30-days of purchase. Merchandise must be returned with all original packaging, in an unused condition, and accompanied by proof of purchase (a copy of your confirmation email including your order number works perfectly for this).

If you decide to return your items, we recommend that you use a trackable shipping method to ensure the Unipop teams successfully receive your return.

Once received, our team will inspect and process your return within 5-7 business days. We will email and notify you once your return and refund have been successfully processed. Your refund will automatically post to the original form of payment and can take 5-7 business days to appear.

Return/Refund Policy

Order arrived damaged/incorrect

Oh no! We’re so sorry to hear that, and we want to get this fixed for you! While we take every precaution to make sure your items get to you safe and sound, accidents do happen!

Our team is always willing to assist you in processing a replacement or refund for your damaged items. Please contact us directly by 'Submitting a Request.'

Kindly include and attach pictures of the damaged items, along with your customer and order details and one of our team will contact you.

Order arrived damaged/incorrect

Tracking status of your refund

If we've processed a refund for a previous item or order, a refund confirmation email will be sent to you and your refund will be automatically applied to your original form of payment. Once issued, your refund will process immediately but can take up to 5-7 business days to post and appear in your account.

Your financial institution (i.e. bank, PayPal, etc) should be able to tell you how long they require funds to settle before your refund is posted.

Tracking status of your refund

Promotional code for new subscribers

Promotional code for new subscribers

Discount Policy

At Unipop, we offer a special policy for you, in particular when you order from $30, then you will get a 10% discount and free shipping. In addition, when you purchase 5 items, you will get a 20% discount on your final bill. 

Discount Policy

What size of Unipop card?

We’re so glad to give you the product size of 5x7” (actually 5 1/4 x 7 1/4 inches) which is the size that satisfies the golden ratio in the design and requires no additional postage so long as they weigh 1 oz. or less in some countries, such as America.

What size of Unipop card?

How are Unipop cards packaged?

At Unipop, each card comes in an envelope and is inside a plastic bag carefully to prevent them from being ripped and offer the best experience for customers.

How are Unipop cards packaged?

Can I have a description paper for each card?

Usually, in each card’s package, we provide a description paper showing you how the card and the 3D sculpture look when opened. 

Can I have a description paper for each card?

Where can I write a wish on the card?

Don’t worry. Each product comes with a piece of note card inside and you only need to write your lines of note on it without fear of damaging the card.

Where can I write a wish on the card?

Point Reward Policies

Bonus point policy 1$ = 1point => 0.05$ (5% of Order value)

Condition

Member Redeem points: Sign up for an account
Silver Redeem Points + Free Shipping: Account Registration + Sales from 500$
Gold Redeem Points + Free Shipping + Discount 10%: Account Registration + Sales from $1,000

Birthday Policy: 10% discount - All membership classes
Policy Subscribe Information: 10% discount - Apply to new members

Point Reward Policies

How do I sign up for Unipop Rewards?

Joining Unipop Rewards is free and easy - just create an account on Unipopcards.com and click on the activation email we send you to activate it.

That’s it! You will already start to gain points simply by signing up!

How do I sign up for Unipop Rewards?

I already have an account. Do I need to create a new one to earn rewards?

We already took care of that for you! All customers with an active account are automatically enrolled in our Rewards Program. 

I already have an account. Do I need to create a new one to earn rewards?

How do I see and use my reward points? Can I convert it to dollars?

You can see your points at any time by logging in and viewing your Account Page or the Rewards Page. In addition, your points can be redeemed at any time while you are checking out on www.unipopcards.com. Make sure you are logged in, and your available points balance will appear on the checkout page. Select the number of points you wish to use towards your purchase and then click “Redeem.”

How do I see and use my reward points? Can I convert it to dollars?

Do points expire?

Currently, points expire 1 year after your last activity (i.e. the last time you gained or used points.)

Do points expire?

What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?

Contact customer service by emailing hello@unipopcards.com and our team will be happy to assist you with merging points into your main account.

What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?

I signed up for the Birthday Bonus but haven’t received it.

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our Rewards Program. Our Birthday Bonus takes approximately 30 days to show up in your Rewards Account after initial registration. For you to receive your Birthday Bonus in time for your birthday, you must have registered at least 30 days before your birthday.*

*You will receive your Birthday Bonus approximately 30 days after your registration. This delay is only applicable for the first year that you signed up.

I signed up for the Birthday Bonus but haven’t received it.

Have more questions?

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